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Technical Application Specialist

In technical support you will not become bored: apart from having very exciting questions from researchers that will challenge your mind and scientific knowledge, the job often requires you to interact with many different departments and colleagues to solve inquiries. You’ll proof yourself as creative and flexible every day, looking for fast and effective solutions. At the same time, it is important to keep on learning, to share experience and knowledge with other co-workers and be always aware of new products and solutions. This role is well suited to those who enjoy working with technical information and people.

Technical Application Scientists are sharing the expertise and technological advancements with researchers, helping them in making the world a better place—whether they’re discovering a cure for cancer, protecting the environment or making sure our food is safe.
The job is all about the customer and providing help and guidance. A satisfied customer with positive feedback for the support you have provided is worth more than anything else and ultimately a validation for the quality of your work. You will be supporting ThermoFisher Scientific products to both internal and external customers.

What will you do:
• Provide technical support for Thermo Fisher Scientific protein biology product lines and services by answering customer technical inquiries received via telephone, email or web chat
• Accurately record pertinent information from customer contacts in Customer Relationship Management system
• Participate in frequent training on products and continuing education on new applications and technologies and present technical updates to colleagues during trainings or department meetings
• Recommend and implement improvements in processes, FAQ and technical information
• Participate in additional special team or individual projects

Who we are looking for:
Minimum Requirements/Qualifications:
Education and competencies required:
• A Master’s degree or preferably PhD. in protein biology or related field; post-doctoral experience is a plus
• Strong “Hands on” experience with Protein biology, including Protein Analysis techniques (Western Blot, Mass Spectrometry, Cross-linking) is most applicable.
• Effective communication, both written and oral
• Prior experience in customer service is an advantage
• Proficient in French or Spanish or German or Italian and English.
What’s in it for you:
• Competitive salary
• Annual Incentive bonus
• Generous benefits package
• Excellent career progression as part of a global organisation
• An innovative and international working environment

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